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At REELEX Packaging Solutions takes pride in superior customer service and is fully committed to supporting the needs of all REELEX licensees. Our service line doesn’t sleep. Technicians are available by phone or video 24/7/365 to diagnose, troubleshoot, and guide your team. Our highly regarded technicians can be almost anywhere in the world in 48 hours or less. Always On. Always Count on  REELEX.

Reelex Rapid Response Team​

Service Hotline

+1 845-495-4181

Email

support@reelex.com

Contact Form

TECHNICAL SERVICE BULLETINS

REELEX Drive Obsolescence & Replacement Part #’s

September 26, 2025

This Technical Service Bulletin is to inform you of updated information related to availability
and ordering of replacement drives for your REELEX equipment.

 Parts Availability & Support for Older REELEX Machines

Revised September 26, 2025

This revised Technical Service Bulletin is to inform you of updated information related to
our bulletin from 2021 and update the information of March 11, 2025.

Product Documentation and Manuals

Discontinued Machines

Product Name

Product Name

Product Name

Product Name

AVOID COUNTERFEITS

Imitation REELEX® packaging is your first indication of non-compliant and potentially dangerous cable.

Knockoffs mean knots

The key to the REELEX® coil is unique machine programming which results in a perfectly formed figure-eight coil with a clear, controlled payout hole.

This payout hole separates each half of the figure-eight and must be properly placed to provide tangle and twist-free payout.

Imitation REELEX machines do not make clear, precise payout holes in the coil like REELEX machines do. This means imitation coils knot, tangle and cause cable damage.

Know who to trust

The REELEX trademark is required by our license agreement to be printed on all packages containing REELEX technology. Like an “Intel Inside” logo, the REELEX trademark signifies that the coil inside is a genuine REELEX coil that will work as expected.

Over 100 of the worlds most trusted wire and cable manufacturers use REELEX technology. Don’t see the REELEX logo? Check to make sure your cable is manufactured by a REELEX licensee. If it’s not, think twice about using it.

GENUINE REELEX
IMITATION

When should you be suspicious?

Product kinks and knots
Skinny boxes with small openings
REELEX Coil (left) vs Knockoff Messy Coil (Right)
Forced payout hole in coil
No 3rd party safety verification
No REELEX logo

Support FAQs

Packaging

Won’t this new structure cost me more?

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Machines

Won’t this new structure cost me more?

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

REELEX Equipment

Won’t this new structure cost me more?

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.

Compared to equivalent packaging, REELEX is the cheapest cost per package even with usage fees. Because the REELEX coil does not require an inner support structure, the package is greatly simplified compared to a spool or reel-in-a-box. As a result, REELEX packaging costs is approximately 50% less than equivalent spool packaging, even including the usage fee.